Click on the category to browse FAQs.

Data Protection (5)

Information related to data protection and handling.

Where can I find your Model Data Processing Agreement?

Where can I view your Fair Processing Notice

Where can I view your Model Data Sharing Agreement?

Where can I view your Privacy Policy?

Where can I view your Table of Retention of Certain Data?
Emergency Contacts (2)

What to do and who to call in urgent situation.

Who do I call if I suspect there is a gas leak?

Who do I call if there is a power cut that affects my electricity supply?
End of Tenancy (2)

Information and resources pertaining to ending of a tenancy

How do I give notice to end my tenancy?

What are the end of tenancy procedures?
Safety Alarms (3)

User Instructions and information pertaining to heat, smoke and CO detectors.

CO (Carbon Monoxide) Alarms (1)
Heat and Smoke Alarms (2)
Service Levels (1)

Information on service levels and target response times.

How quickly will you attend to a problem with the boiler/central heating?
User Manuals (6)

User manuals

Electric Hobs (1)
Gas Boiler and Controls Manuals (2)
Microwave Manuals (1)
Oven User Manuals (1)
Washing Machines (1)
Website Terms & Privacy (2)

Website terms and conditions and privacy information.

What are you web app terms of service?

Where can I view your web app privacy policy?

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